Privacy Policy | Claim Pros Public 1

We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.claimprosadjusting.com. We may collect both personal and non-personal information to provide and improve our services, including but not limited to names, email addresses, phone numbers and other relevant information. Your information is used for operational purposes, improving user experience and may be disclosed as necessary for those purposes. We will not share your information with third parties under any circumstances. SMS opt-in information and phone numbers collected specifically for SMS purposes are not shared with third parties under any circumstances. We employ security measures to protect your data, but please understand no method of transmission over the internet or electronic storage is 100% secure. Our policy does not knowingly apply to individuals under 13, and we may update this policy periodically. If you have any questions, please contact us at sales@claimprosadjusting.com. SMS opt-in or phone numbers for the purpose of SMS are not shared with any third parties or affiliate companies for marketing purposes.

HOW WE COLLECT YOUR PERSONAL INFORMATION

We collect your personal information when you actively provide it to us through your interactions with us.
We may automatically collect personal information from you as you use our Apps and Services, as a user or a participant, including recording communications, when enabled, or when you visit our Websites.
We may receive personal information about you from a business or commercial partner or another user of our Apps and Services.
We may infer or derive personal information based on other information we collect, such as with Service features that provide conversation intelligence.

WHAT PERSONAL INFORMATION WE COLLECT

Personal Information you actively provide to us or we collect from third parties, business partners, other users, and service providers, or which is publicly available

Your contact information/Identifiers: Name, username, email address, phone number, identity documents, IP address, and any other identifiers a user provides when accessing or using the Apps or Services.

Your payment information: Billing name, address, and credit card or other payment information.

Personal information we collect through your interactions with: Claim Pros Public Adjusting LLC; our Websites; Apps and Services as a user or a participant

Account information:

Account holders’ usernames and account numbers, Claim Pros Public Adjusting LLC phone number, language preference, title, department.

User content:

Files, any content of communication in any format (including but not limited to documents, SMS, pictures, transcripts, notes, recordings, voicemails, etc.) or other information you or another user or participant upload, provide, grant access to or otherwise implement. *Note that users and participants control the content that they provide, and it may include any category of personal information.

Inferred or derived data:

Inferred or derived data may include a summary of information included in recorded content processed by conversation intelligence. Users and participants control the content they provide.

Your communications with us:

Surveys, voice and video calls and related recordings and transcripts, emails and messages, interactions with chatbots available as part of our Services or Websites, etc.

Other information:

Any personal information that a user or guest voluntarily provides through their use of the Services, including synchronizing contact information, or through integrations with other applications.

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for the following purposes, to: Communicate with you; Create your account; Provide you with Claim Pros Public Adjusting LLC Services including respond to your requests for support; Develop and improve the Claim Pros Public Adjusting LLC Services; Manage your claim and our customer relationship; Market and advertise our Services; Perform surveys; Provide internal training and ensure quality assurance; Improve and optimize your interactions with our teams; Connect you to and optimize your experience using our Website, Apps, and Services; Provide customers dashboards and reports;

We may use artificial intelligence, machine learning, or other similar technology to provide, maintain, support, and improve our Services and our interactions with you.

We do not pass any individual's consent to receive SMS from RingCentral to any third party. We do not share phone numbers with third parties for the purpose of allowing those third parties to send SMS.

Lawful basis for processing personal information (EEA, Switzerland and UK only)

We will normally collect personal information from you where we need the personal information to perform a contract with you (e.g., when you order a Service), or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (e.g., to market and provide our Services).

HOW, WHY, AND WHAT PERSONAL INFORMATION WE SHARE WITH THIRD PARTIES

We may share and disclose your personal information (as identified in the section What Personal Information We Collect) solely for legitimate business or legal purposes as described in this Notice and in accordance with applicable law, with the following third parties:

Business partners (e.g., resellers and other authorized third party agents) to market or sell our Services;
Service providers, contractors, vendors or agents who operate on our behalf to:
- Operate, deliver, improve and customize our Websites, Apps, and Services;
- Provide support and technical services;
- Send marketing and other operational communications related to our Websites, Apps, and Services;
- detect fraud, enforce our acceptable use policy and protect our system and network infrastructure;
- Conduct analytics in order to improve your experience using RingCentral Websites, Apps and Services; and
- Provide offers and advertisements to customers based on their interests and interactions with us.
Any third parties as part of, or in connection with, an actual or prospective corporate business transaction, such as a sale, merger, acquisition, joint venture, financing, corporate change, reorganization or insolvency, bankruptcy or receivership;
Law enforcement agencies, regulatory or governmental bodies, or other third parties in order to respond to legal process, comply with any legal obligation; protect or defend our rights, interests or property or that of third parties; or prevent or investigate wrongdoing in connection with the Website, Apps or our Services; and/or
Other third parties with your consent.

HOW WE RESPECT YOUR PRIVACY RIGHTS

We provide you with the opportunity to access, review, modify, and delete your personal information that we process.

Requests from End Users regarding personal information we process on behalf of our Customers as a Data Processor or Service provider

Your Additional Privacy Rights as a Resident of Certain U.S. states

We will not share your personal information with third parties for the third parties’ direct marketing purposes unless you have agreed to such disclosure.

We will verify your request using your name and email. Depending on the nature of your request, we may need additional information to verify your identity. You may authorize an agent to make a request on your behalf to exercise your privacy rights under applicable privacy laws.

HOW WE KEEP YOUR PERSONAL INFORMATION SECURED

Keeping your information secure is important to us. We have taken appropriate steps designed to reduce the risk that your personal information may be subject to loss, misuse, unauthorized access, disclosure, alteration or destruction.

For more information on Claim Pros Public Adjusting LLC security measures, please email us at sales@claimprosadjusting.com

HOW LONG WE RETAIN YOUR PERSONAL INFORMATION

We will retain your personal information for no longer than is necessary to fulfill the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.

Where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

If you have any questions, comments or concerns about this Notice, please e-mail sales@claimprosadjusting.com.

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